FAQ: Watercolor Pin-up Art Book by Carlations
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Where will the books ship from?

Orders will ship from California using USPS

Last updated: May 10, 2023 14:06

Why was I charged twice for shipping if the shipping is supposed to be bundled together?

(Short Answer- Due to the package weight increasing.)

The books have estimated weights and calculated shipping rates according to USPS. The pin-up books are estimated right around 4lbs, so with any additional books (even the comic) it’s going to jump it up from First Class to Priority.

For US orders, I can use Media Mail for a lower rate than First Class for both the Pin-up book and sketchbooks, however they do not allow comic books. The comic add-ons are priced with the upgraded Priority price (but that just means you can get your books faster! Yay!)

For International orders, the rates once we get over 4lbs are quite high, but USPS Priority Flat International seems to be the best deal for those grabbing many items.

Both Kickstarter and BackerKit have their own way to set up shipping rates, and I have done my best to set that up in a way that still bundles shipping for those who are adding on and those who are ordering the book for the first time. Hope this makes sense and always happy to look into it for anyone who still has questions or concerns!

Last updated: May 17, 2023 10:03

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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